Expanded In-Person Citizen Service and Access Plan for Board of County Commissioner Departments & Facilities

In response to the COVID-19 pandemic, Nassau County limited public access to County facilities in an effort to reduce spread of the virus. During this time, the County continued to provide service to the citizens virtually or by phone and email while working on policies and implementing other measures to protect the health of County employees and reduce their risk of exposure.

Beginning Monday, November 9, 2020, the County will begin the process of expanding in-person services and citizen access to facilities/offices. These efforts are in collaboration with the Nassau County Department of Health and Office of Emergency Management to ensure consistency with CDC guidelines and best practices. The access plan will be phased. Therefore, in the short term, you may still see limitations in some areas while we continue to adapt to new guidance.

Pursuant to Executive Order 24 issued by the Board on September 24, 2020, face coverings will be required inside all County facilities/offices. In addition, the County will strive to maintain proper social distancing of 6 ft. by limiting capacity to certain lobbies and facilities. Additionally, County personnel will be at the entrance of most facilities/offices to ask screening questions as recommended by the Nassau County Department of Health. Those questions are included in the attached document “Nassau County Expanded In-Person Citizen Service and Access Plan”. This document can also be located on the County’s website at https://www.nassaucountyfl.com/1021/Corona-Virus-Updates.

We encourage residents to review this document carefully to gain a better understanding of rules that have been implemented for each individual department and/or facility.
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The County also encourages anyone who is sick or experiencing symptoms of COVID-19 to stay home and contact us via telephone or email. Likewise, if you are isolating because you have tested positive for the virus, or you are quarantined because of close contact to a positive case, the County requests that you contact us via telephone or email so we can assist you remotely.