May 24, 2022 (Jacksonville, Fla.) – Community Hospice & Palliative Care has been named a 2022 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, and advanced analytics. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the CAHPS hospice survey satisfaction measures.
Being the only hospice provider in the Northeast and North Central Florida to receive this distinction, Community Hospice & Palliative Care President, and CEO Phillip Ward credits the dedication and commitment to extraordinary care by the entire team for being named a 2022 Hospice Honors recipient.
“We know that the care provided by our interdisciplinary team of physicians, nurses, social workers, chaplains, and hospice aides is the best available and that it makes a difference for patients and families at the end of life,” said Phillip Ward. “It is gratifying to see that the rest of the nation is recognizing our staff for that great patient care.”
Award recipients were identified by evaluating performance on a set of 24 quality measures. Performance scores were aggregated from completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.
Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst said, “We are honored to be aligned with such high performing agencies like Community Hospice & Palliative Care and we congratulate them on their success.”
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